PingPAL answers every call on the first ring, day and night, books the visit into your EHR, and proves the recovered revenue in your own numbers.
Book the free auditIt shows up months later as a schedule that never quite fills and a revenue line that never quite explains itself.
Voicemail after hours. Overflow lost when both lines are busy. Callbacks that come too late.
A first-ring answer, 24/7. The visit booked straight into the EHR. Staff freed for the patients in front of them.
We price the loss in your numbers, not an industry average. The free audit runs on your real line, and if the number is small, we will tell you so.
Every call answered on the first ring, after hours, during overflow, and then all day.
Books, reschedules, and confirms visits with a live write-in to your EHR.
Verifies identity and routes refill requests. Controlled substances always go to a person on staff.
Structured intake built around how your practice actually works.
Confirmations plus reminders on a 14, 7, and 1-day cadence.
Outbound recare calls that work the dormant patient list sitting in your system.
Your patients' trust and your license are on the line. PingPAL is built so neither is ever at risk.
The BAA is signed and HIPAA infrastructure stands up before anything touches patient data.
A custom voice, warm and unhurried, that your practice hears and approves before any patient does.
Your number moves over on a zero-downtime cutover. Patients never hit a dead line.
One thirty-minute check-in a week, same slot, zero surprises.
We call your real line across three windows over three days, log every ring-out and voicemail, and price the opportunity cost in your numbers. You keep the report either way.
BAA signed and HIPAA infrastructure stood up. A 30-day baseline locked. Call, refill, and intake scripts designed. Your custom voice built and approved.
Live EHR write-in proven on a real test booking. Identity verification, refill triage, and escalation rules set. SMS sequences built. An internal test line opens to staff.
After-hours and overflow go live first, then full-day coverage once transcripts are clean. Daily transcript tuning. Reactivation campaign launches.
Calls captured and visits booked, measured against your Week 0 audit in a written Call Intelligence and ROI report. Then a month-to-month managed retainer.
PingPAL speaks with a custom voice your practice approves, warm and unhurried, built for older adults and caregivers. It never handles what a person should, and anything sensitive routes to your staff.
The BAA and HIPAA infrastructure stand up before anything touches patient data. Data moves over encrypted connections with authentication and row-level security, and no patient data is stored on the web layer.
Every result is measured against your own Week 0 audit and delivered to you in writing. No industry averages, no borrowed numbers.
If the audit number is small, we tell you so, and you should not hire us. The audit report is yours to keep either way.
Start with a free missed-call audit on your real line. The report is yours to keep either way.
Book the free audit